# Return & Refund Policy
**Last Updated: August 2026**
At **Baazaar Online**, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.
## 7-Day Return Policy
Customers may request a return within **7 days** of receiving their order, provided the product meets the return eligibility requirements.
## Eligible Returns
A return request may be approved if:
- You received the wrong product.
- The product arrived damaged.
- The product has a manufacturing defect.
- The item is unused, in its original condition, and returned with all original packaging and accessories.
To process your request, please contact us with clear photos or videos of the product.
## Non-Returnable Items
Returns will not be accepted if:
- The product has been used, damaged, or modified by the customer.
- The product is returned without its original packaging or accessories.
- The return request is made after the 7-day return period.
- The damage is caused by misuse, improper handling, or normal wear and tear.
## Refund Process
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund request.
If approved, your refund will be processed through the original payment method or another mutually agreed payment method.
## Exchange Policy
If the product is defective, damaged, or incorrect, we may offer a replacement instead of a refund, depending on product availability.
## Cash on Delivery (COD) Orders
For Cash on Delivery (COD) orders, approved refunds will be issued through a mutually agreed payment method.
## Shipping Charges
Shipping charges are non-refundable unless the return is due to our error, such as sending the wrong or defective product.
## Order Cancellation
Orders may be cancelled within **24 hours** of placing the order, provided the order has not already been processed or dispatched.
Once an order has been shipped, cancellation requests may no longer be accepted.
## Fraud Prevention
Baazaar Online reserves the right to reject any return, refund, or cancellation request that is found to be fraudulent, misleading, abusive, or in violation of our policies.
## Contact Us
If you have any questions regarding returns, refunds, or cancellations, please contact us.
**Baazaar Online**
🌐 Website: https://baazaar.online
📱 WhatsApp: +92 346 5823615
Thank you for shopping with Baazaar Online.