# Frequently Asked Questions (FAQs)
**Last Updated: August 2026**
Below are answers to some of the most common questions our customers ask. If you need further assistance, please contact us through WhatsApp.
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## 1. What is the delivery time?
Orders are usually delivered within **1–3 business days** across Pakistan. Delivery times may vary depending on your location and courier services.
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## 2. How much are the shipping charges?
A flat shipping fee of **Rs. 250** is charged on all orders unless stated otherwise during a promotion.
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## 3. Do you offer Cash on Delivery (COD)?
Yes. We offer **Cash on Delivery (COD)** across Pakistan.
For selected orders, advance confirmation or a partial advance payment may be required before dispatch.
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## 4. How can I place an order?
You can place your order directly through our website or contact us on WhatsApp for assistance.
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## 5. How can I track my order?
Once your order has been shipped, tracking details will be provided whenever available. Customers ordering through WhatsApp will receive shipment updates directly.
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## 6. What is your return policy?
We offer a **7-day return policy** for eligible products. Please read our Return & Refund Policy for complete details.
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## 7. Can I cancel my order?
Yes. Orders can be cancelled within **24 hours** of placing the order, provided they have not already been processed or dispatched.
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## 8. Are your products genuine?
Yes. We carefully select our products to ensure quality and customer satisfaction.
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## 9. Is my personal information secure?
Yes. Your personal information is protected in accordance with our Privacy Policy and is never sold to third parties.
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## 10. How can I contact Baazaar Online?
You can contact us through:
🌐 Website: https://baazaar.online
📱 WhatsApp: +92 346 5823615
Our support team will respond as soon as possible during business hours.
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Thank you for choosing **Baazaar Online**.